Terms and Conditions of Sale
1. Purpose
The purpose of these General Terms and Conditions of Sale (GTCS) is to define the terms and conditions for booking accommodation and related services offered on the website [https://manoiraulac.kross.travel/](https://manoiraulac.kross.travel/).
2. Acceptance of the General Terms and Conditions
Any reservation made on the site implies full acceptance of these GTC.
3. Services offered
The site allows you to reserve rooms and suites at Le Manoir au Lac, as well as related services (catering, services, spa, etc.).
4. Reservations
- Reservations are made online, subject to availability.
- Reservations are considered definitive after confirmation and any prepayment.
- The customer will receive a confirmation e-mail summarizing the details of the reservation.
5. Prices and payment
- Prices are in euros and include VAT.
- Payment can be made online by credit card via a secure platform.
- Some offers may require full or partial prepayment.
6. Cancellation and modification conditions
- All cancellations must be made via the website or by contacting the establishment directly.
- Cancellation and refund conditions vary according to the rate chosen (flexible, non-refundable, etc.).
- In the event of a no-show, the full amount of the stay will be charged.
6.1 Standard terms and conditions
Cancellation free of charge up to 7 days before the start of the stay - 50% of the total amount with extras are debited at the time of booking.
Modification conditions :
A stay can be modified up to 7 days before the start of the stay. This modification will only be accepted after confirmation from the hotelier.
Cancellation conditions are as follows:
In the event of cancellation 7 days before arrival or in the event of no-show, the full amount of the reservation will be charged.
6.2 Non-cancellable - non-refundable
This rate is non-refundable and cannot be modified or cancelled. 100% of the total amount including extras is debited at the time of booking.
6.3 Free cancellation
To guarantee your reservation, we require your credit card number. No amount will be deducted in advance; payment will be made on the day of your arrival and/or via online check-in.
You can cancel your reservation free of charge up to 48 hours before arrival. After this time, the first night will be charged.
If the hotel refuses, cancellation conditions may apply. They only become effective on receipt of the hotel's confirmation on the day of contact.
7. Arrival and departure
- Arrivals are from 3:00 pm and departures before 11:00 am.
- Late departures may incur additional charges.
8. Liability and insurance
- Le Manoir au Lac cannot be held responsible for objects left or stolen in the establishment.
- Guests are responsible for any damage they may cause to the premises.
9. Protection of personal data
- The information collected is processed in accordance with current data protection regulations.
- Customers have the right to access, rectify and delete their data.
10. Disputes and Applicable Law
- These GCS are governed by French law.
- Any dispute shall be submitted to the competent courts of the place of establishment.
11. Contact
For any questions or requests, please contact Le Manoir au Lac using the contact details provided on the site.
